How can we help?

iOS doesn't let any app install ringtones directly. Use Apple's free GarageBand app: tap "How to set this as a ringtone" on the result screen and we walk you through it in three steps. Total time: under a minute.

All payments run through Apple, so any charge ambiguity goes through them. Step 1: open the app, tap Restore Purchases on the paywall — this re-syncs your latest transaction from Apple. Step 2: if credits still don't appear, email us with the date/time of the attempt and your Apple ID region (e.g. "USA App Store") and we'll resolve it.

Apple processes all refunds — request one at reportaproblem.apple.com. If Apple denies a legitimate request, email us and we'll advocate on your behalf.

Apple classifies ringtone packs as Consumable IAPs, which means unspent credits don't survive a delete-and-reinstall. If you accidentally lost a large pack this way, email us with proof of purchase from your Apple receipt and we'll usually issue replacement credits.

This was a bug in earlier builds. Make sure you're on the latest Tonely from the App Store. If it still happens, email us with the ringtone title and we'll investigate.

Each ringtone takes 30 seconds to 2 minutes depending on AI provider load. The Dynamic Island shows live progress. If a generation truly stalls past 3 minutes, force-quit the app and try again — your credit is not consumed on a failure.

For testers only: ensure you're signed into a Sandbox Apple ID under Settings → App Store → Sandbox Account on your device. Real users don't need this — they purchase with their normal Apple ID.

Yes — long-press a ringtone in your Library, tap the overflow menu, then Delete. This removes it from your phone and our backend in one action.

Personal, private, and non-commercial use is fine — set them as your phone tone, share with friends, use as alarms. Commercial use (selling them on a beat marketplace, putting them in an ad, etc.) is not permitted under the Terms of Use.