Last updated: March 13, 2026
If you purchase a Steno Pro subscription and are not satisfied for any reason, you can request a full refund within 14 days of your initial purchase. No questions asked, no hoops to jump through.
Email us at help@stenofast.com with the email address you used to purchase. We'll process your refund within 3 business days.
Alternatively, you can request a refund directly through Paddle (our payment provider) using the receipt email you received at purchase.
After the 14-day window, we generally do not offer refunds for the current billing period. However, you can cancel your subscription at any time and you will retain Pro access until the end of your current billing cycle.
If you experience a technical issue that prevents you from using Steno and we are unable to resolve it, we will offer a refund regardless of the 14-day window.
Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, you can cancel and retain access for the remainder of your annual period, but no partial refund will be issued.
Questions about refunds? Email us at help@stenofast.com.